广州 时间：2010年3月12日10:00-16:00
地点：广州市东风西路156号，广州湖天宾馆4楼
（请携带个人简历和身份证原件，市内可乘坐12、38、42、62、80、105、133、186、204、215、229、253、261、276、283、289、297、518到广医或市少年宫站） 佛山 时间：2010年3月14日09:00-12:00
地点：佛山市禅城区华宝南路13号创新中心A座（季华二路旁）
（请携带个人简历和身份证原件，市内可乘坐123、133、146、151、157或广佛城巴蓝鲸5线在汇丰站下车）
公司简介：
公司概况
汇丰环球客户服务(广东)公司成立于1996年，为汇丰集团提供营运支持服务。我公司与汇丰集团亚太区机构毗邻，拥有各方面的便利和优势。在过去的13年中，我公司快速成长，目前员工数量已超过4500人，并发展成为三个位于广州和佛山的营运中心，为全球的汇丰集团客户提供多元化的优质营运支持服务。
全球营运
汇丰环球客户服务(广东)有限公司是汇丰集团设立的第一家环球营运服务中心，也是主要的几个环球营运服务之一。广州营运服务中心的成功令集团信心倍增。因此，2000年10月，汇丰集团正式将“全球营运”列为保持集团竞争力的重要支柱。
员工
汇丰环球客户服务(广东)有限公司目前拥有三大业务中心。广州营运服务中心（GZC）， 广州第二营运服务中心（GZT）和佛山营运服务中心（FSC），其员工总数超过4500人。
客户
汇丰环球客户服务(广东)有限公司的服务对象包括汇丰集团在香港区、英国区、美国区、加拿大区、中国区和日本区的客户。
汇丰品牌
汇丰集团，总部位于英国伦敦，乃世界规模最大的银行及金融服务机构之一，在世界82个国家和地区拥有超过10,000个分支机构。汇丰集团在英国权威杂志《银行家》的“2008金融品牌500强”排名中,名列榜首,成为全球最具价值的银行品牌。
有市场竞争力而完善的薪酬福利体系
薪酬福利体系包括了根据职位在市场的薪酬水平厘定的基本工资和各类津贴,以及根据公司业绩和个人考绩评估结果评定的绩效奖金;国家规定的社会保险和住房公积金(社会养老保险、社会医疗保险、社会工伤保险、社会生育保险、社会失业保险和住房公积金);补充商业保险;年休假待遇等。
全面而系统的培训
通过课堂培训、在岗培训和网上自学等多种学习途径，员工不但能提高工作知识水平和工作技能，还能获得日后自身职业发展所需的沟通技巧、客户服务技巧和领导能力。
良好的职业发展机会
通过完善的考绩评估系统、晋升机制、内部招聘制度以及不定期内部岗位轮换,为员工提供良好的职业发展机会。
员工关怀计划
包括各种员工活动、讲座和员工帮助热线和咨询，以丰富员工业余生活、帮助员工保持工作生活平衡。
广州第一营运服务中心 广州第二营运服务中心 佛山营运服务中心 招聘职位：
Customer Service Officer 电话客户服务主任（广州/佛山） 职位编号：Cam2010CSO 工作职责
快捷、准确及专业地处理有关客户服务的电话查询及投诉，透过优质的电话服务与客户建立及加强良好的关系，并能向客户推销相关的银行产品。
入职条件
- 具大专或本科学历，具客户服务或销售经验者可获优先考虑
- 操纯正粤语，并具良好英语能力
- 有良好电话服务态度、沟通技巧，并擅于建立良好人际关系
- 打字、计算机操作熟练并熟悉互联网操作
- 有积极进取心及团队合作精神
*完善的职业培训包括：电话礼仪，香港地方常识，咨询应对技巧，银行产品简介，投资理财知识，专业银行系统操作，工作情景模拟，人际沟通技巧及各种管理技巧课程等等 工作时间 实行标准工时的轮班工作制，即每日工作八小时，平均每周工作五天，每周至少休息一天
Customer Service Executive 资料处理文员（广州/佛山） 职位编号：Cam2010CSE 工作职责
负责客户资料处理及输入工作，如客户资料输入、贷款审批、汇款处理等等。
入职条件
- 大专毕业
- 良好英语能力，包括阅读，书写及应用
- 熟练办公室电脑软件，如MS Office
- 英文打字每分钟达三十字以上
- 勤奋好学，积极进取，良好的团队合作精神 工作时间
实行标准工时的轮班工作制，即每日工作8小时，平均每周工作五天，每周至少休息一天
Customer Service Executive - Trade 资料处理文员-贸易业务（广州/佛山） 职位编号：Cam2010CSET Job Duties
- Perform first checking of Export documents within defined limit and perform recording of Export DCs/ Bills; Issue Import DC on behalf of trade customers according to received applications and based on credit standing of customers
- Liaise with in-country colleagues for clarification of discrepancies wherever possible
- Handle discrepant documents, advising discrepancies to customers and / or Negotiating bank
- Support team mates other trade processing as and when required
Requirement
- University graduate, major in English or International Trade/Banking preferred
- Minimum 2 years working experience in bills checking
- Solid knowledge of international trade practices with profound understanding in documentary credit processing including bills checking and DC issuance
- Sound understanding in UCP, ISBP etc and trade-related regulations such as OFAC
- CDCS (Certified Documentary Credit Specialist) qualification is a plus
- Good spoken and written English
- Good PC skills and communication skills
- Self-motivated and strong initiative
Assistant Manager, Email Written 英文书信组专员（广州） 职位编号：Cam2010WE Job Duties
- Collect relevant product and service information and provide accurate and high quality response
to customer’s written enquiries via phone, emails and letters;
- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
Requirement
- A bachelor holder, English or relative discipline are preferable;
- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
- Attention to details;
- 2010 intern is welcomed.
IT Support Executive 系统支援助理（广州/佛山） 职位编号：Cam2010ITS Job Duties
- Strictly adhere to the set procedures and follow the guidelines and fully aware of HSBC
IT Security policies.
- Ensure the day to day system operation can be performed and finished within the
prescribed time schedule and close monitor the system and network performance.
- Pick up service calls and provides timely IT support to users.
- Carry out remedial tasks to resume desktop/system services.
- Supports in user maintenance like creating/modifying profiles, reset passwords etc,
are undertaken within agreed time scales and updates all related user records.
- Coordinates with other shift administrators in day-to-day activities.
- Maintain a proactive approach within the team, communicate well and contribute to the
overall team Spirit.
- Knowledge and experience is shared with colleagues.
- Positive relationships are built and maintained with all parties.
- Strictly adheres to the group audit policies on security.
- Maintains integrity of systems.
- Documentation maintained to support compliance/IT Security and audit requirements.
Requirements
- Good communication skill in Cantonese.
- Understanding the needs of both internal and external customers and be committed to delivering an excellent service.
- Ability to work well with others in pursuit of business aims.
- Energy, enthusiasm and commitment to the business unit.
- Positive response to and recognition of the need for change.
- Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
- High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
- Sound technical knowledge on the related business areas. (Holder of MCSE or CNNA is preferable )
- Good knowledge on Windows NT/2000/XP/2003, proficient in PC skills
- Good command of application software, including MS Office, SQL Server, Lotus Domino/Notes, Symantec Antivirus software, etc. Working Time:
Rotating day shift (9:00-18:00),from Monday to Saturday;
8 hours per shift,average 40 hours per week.
Assistant Manager, Chargeback 退款组专员（广州） 职位编号：Cam2010CCB Job duties
- To handle disputes investigation and exercise chargeback on credit card transactions according to rules and regulations laid down by Card Associations to minimize the loss of Bank and cardholders;
- To provide extraordinary service through phone and written reply, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty;
- To determine the appropriate rules and regulations laid down by Card Associations to be applied;
- To facilitate negotiation with customers and verbal communication.
Requirement
- Bachelor degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position;
- Be able to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements;
- Fluent English and Cantonese language skill is required both in writing business letters and verbal expressions;
- Be able to learn fast and to adapt to frequent changes and updates in job knowledge;
- Be able to understand and interpret numeric data in business reports;
- Good telephone skills;
-2010 fresh graduate is welcomed.
Working Time
Rotating day shift (9:00-18:00),from Monday to Saturday;
8 hours per shift,average 40 hours per week.
IT Processing Operations Executive 资讯科技营运助理（广州） 职位编号：Cam2010HTSA Job Duties - To delivery IT Service desk related services to users and business partners via Voice or Email channels; - To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time; - To identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies; - To work on feedback and ensure errors are not repeated; - To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management; - To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users. Requirement - Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable; - Minimum of one year’s Information Technology/ IT Service desk experience or equivalent.; - Excellent verbal and written communication skills ; - Fluent in spoken English and Cantonese; knowledge of Putonghua will be an advantage; Good written English for correspondence; - Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills; - Good job commitment, able to perform the job according to provided procedure and work independently. - Willing to take 7*24 rotating shifts.
- 2010 fresh graduate is welcomed.
IT Processing Operations Executive 资讯科技营运助理 - 韩语（广州） 职位编号：Cam2010GZHTSA-Kor Job Duties
- To handle acceptable volumes of user requests / calls and complete them in the specified Turn Around Time.
- Identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies.
- Confidently guide and advise users in a structured manner with full explanation of issues, establish positive relationships and maintain effective liaison with all departments; operate in accordance with agreed procedures, standards and policies.
- Perform as per the set quality standards and procure satisfactory rating in the quality audits performed by Technical/Quality leads.
- Work on feedback and ensure errors are not repeated.
- Contribute to Service Delivery and providing impeccable service to our users.
- Handle change and stay focused under pressure.
- Identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management.
- Co-ordinate with business area for any escalations raised by the user.
- Assist peers/new joiners and keep information of the latest developments.
- Take up additional tasks/delegations from the line manager.
Requirement
- Bachelor's degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience.
- Proficient Korean verbal and written communication capabilities. TOPIK Band 5/6 or equivalent language level is preferable.
- Prefer minimum of one year's Information Technology/ IT Helpdesk experience or equivalent.
- Quick learner, good job commitment and strong team work spirit.
- Willingness to work extended hours
Guard 大厦管理员（佛山） 职位编号：Cam2010G 工作职责
负责大厦的消防，安全保卫，来访人员检查登记等工作
职位要求
- 高中以上学历
- 服从性好, 原则性强,背景清晰无犯罪记录
- 懂粤语优先
- 欢迎无相关工作经验的应届高中或中专毕业生应聘
兼职 - 人力资源/银行后台业务（佛山） 职位编号：Cam2010PT 职位要求:
- 18岁以上的在校学生
- 操纯正粤语，并具良好英语能力
- 有良好客户服务意识和沟通技巧，并擅于建立良好人际关系
- 打字、计算机操作熟练并熟悉互联网操作
- 有积极进取心及团队合作精神
- 确保每月至少工作70小时
申请办法：
1． 可直接于招聘会现场投递简历 2． 可将简历发送到公司邮箱 广州分公司电子邮箱：recruitmenthdpg@hsbc.com.cn 佛山分公司电子邮箱：recruitmentfsc@hsbc.com.cn
注：请务必在电子邮件标题或注明申请职位
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